Surgery was successful. But it took the media getting involved. See this article.
Now, I work for healthnet as you astute readers undoubtedly know. I am happy for Nicolette, but this is just something we are going to have to take to heart and fix, because we as a company have the capability to do it, to really improve ourselves and really improve the system as a whole as a result.
Also, it seems the news coverage was spreading: APP and the NY Sun also covered the tale.